Top 8 Providers of Managed IT Services in Dubai: Guide for Businesses That Do Not Want to Babysit Servers at Night
Companies are increasingly turning to IT managed service providers in Dubai to ensure the efficiency of their IT systems with the best it outsourcing services (Dubai-based). As a result, organizations turn to the best it outsourcing services (Dubai-based).
- For New Clients
- Software Development
Yevhen Synii
December 03, 2025
Dubai is not only about skyscrapers and shopping malls. The city is becoming a digital economy hub: the government launched its e-government in 2000, then Smart Government, and by 2021 had eliminated entirely paper use in public-sector document management.
In parallel to the above, Smart Dubai was launched within the national Digital Government Strategy 2025, which focuses on the 100% digital transformation of government services and a high level of customer satisfaction.
As a result, along with the number of skyscrapers, the city's data centers, cloud platforms, paperless initiatives, and companies that need 24/7 infrastructure, security, and maintenance are growing. No wonder, businesses are actively turning to managed IT services in Dubai, which are driving the boom.
In this article, we will discuss how businesses interact with IT managed service providers in Dubai, the benefits they gain, the regional IT market, the most widely used technologies, and more. Moreover, we will provide you with a list of the top managed service providers so you can select the one that best meets your business needs.
Managed IT Services: Dubai-Based Providers and Overall UAE Market Overview
According to data from the IMARC Group, the IT services market in the UAE reached nearly $5.88 billion in 2024 and is expected to grow to $12.9 billion by 2033, with a ~9.1% CAGR from 2025 to 2033.
Mordor Intelligence states that, within the IT services structure, cloud & platform services accounted for the largest share in 2024, at over 32%. Managed security services were one of the fastest-growing segments, with a predicted CAGR of ~18,7% by 2030.
If talking about managed IT services in Dubai:
According to Credence Research, Dubai accounts for over 40% of the IT managed services market in the UAE, driven by the presence of fintech, logistics, tourism, and tech companies.
Market growth is supported by AI, IoT, and automation across healthcare, financial services, and transportation.
To sum up, Dubai is the place where a new cloud data center is built faster than you cope with your Karak tea.
Managed IT Services in Dubai: Definition, Benefits, and the Reasons Behind Their Growth
The company may partner with the provider of managed IT services in Dubai if it needs to outsource some or all of its IT operations to an external partner. Services may include 24/7 infrastructure monitoring, tech support (service desk/help desk), network, server, and workstation management, managed security services (SOC, SIEM, EDR, etc.), reserved copying and disaster recovery, cloud management (Azure, AWS, on-premises clouds), and business application support.
Why Is the Demand for IT Managed Services So High in Dubai?
Digital transformation in Dubai is advancing so quickly that businesses often can’t keep up. Instead of managing servers and handling security and updates themselves, companies increasingly turn to managed IT services in Dubai. It’s simple, safe, and profitable. This is why such an approach is actively growing in Dubai, and here is the explanation in detail:
Fast business scaling. Companies grow and open new affiliates in the region, but they do not want to build large internal IT departments.
Regulation and cybersecurity. Digital government, smart-city infrastructure, and citizen data require a serious approach to security, including local data storage and the use of sovereign cloud solutions.
Cloud drift. A large share of investments is in cloud services, and companies need partners who know how to manage hybrid and multi-cloud environments.
24/7 economics. In the city, where everything is always on, the same expectations are placed on the IT infrastructure.
What Are the Key Market Drivers in Dubai?
The State Is a Leading “Evangelist” of Digital Transformation
Smart Dubai and Dubai Digital Authority aim to turn the city into a digital hub, completely paperless and app-first. At the state level, the UAE Digital Government Strategy 2025 outlines the transition to a fully digital government, the development of a unified service platform, and the expansion of modern digital infrastructure.
These are not mere political slogans. Businesses need:
Integrations with the state API.
Compliance with security standards.
Hosting data in local data centers.
This is where the providers of managed IT services in Dubai come into play.
Clouds, Data Centers, and Sovereign Cloud
In the UAE, local cloud platforms and data centers are actively developing, including those of national importance. Here is an example: a sovereign cloud strategy in which the operator promotes cloud solutions that store and process data within the country, with a focus on security and compliance with digital sovereignty policies.
Numerous MSPs operate on top of these platforms: manage hybrid environments, migrate workloads, and provide backup and disaster recovery as a service. For example, BIOS Middle East has its own CloudHPT cloud brand and specializes in DRaaS, having received a 4.8/5 rating on Gartner Peer Insights in the disaster recovery as a service segment.
Cybersecurity as Must-Have
Along with the growth of digital services and IoT infrastructure (transportation, logistics, smart homes), cybersecurity has become critical. The overview of the IT services market in the UAE shows that managed security services are one of the most dynamic segments.
Thus, most of the MSPs have:
Its own SOC (Security Operations Center).
Managed firewall, EDR, and SIEM services.
Incident response services.
Companies such as Help AG are building businesses that offer managed cybersecurity services across the Middle East, including in Dubai.
AI, Automation, and AIOps
AI in the UAE is not just a buzzword: analytics predict a significant contribution of AI to the country’s GDP by 2030. For MSPs, this means:
Automated incident processing.
Correlation of logs from various systems (AIOps).
Infrastructure failure prediction.
Automatic resource scaling in the cloud.
If earlier the admin manually checked the log files, now the models do it instead. And a human deals with architecture and optimization.
Key Technologies in the Providers’ Arsenal of Managed IT Services in Dubai
To support the development of Dubai, local MSPs have to work not just fast, but also using trendy technologies. They have in their arsenal solutions that ensure integrity, security, and scalability for businesses of any size. Below, you will find key technologies without which modern MSPs in Dubai are unthinkable.
Cloud Platforms and Hybrid Environments
Most providers work with global clouds such as Microsoft Azure, AWS, or Google Cloud, regional platforms, and local data centers (for example, CloudHPT by BIOS Middle East or Khazna data centers connected with G42/Injazat). Typical services include:
Cloud migration.
Cost optimization.
Building redundancy between multiple zones/clouds.
DevOps / CI/CD maintenance.
MSSP/SOC-as-a-Service
While managed IT solutions (Dubai-based) are expanding faster than the market, providers are actively investing in SOC teams. Here are the examples of services:
24/7 security event monitoring.
Managed SIEM platforms.
Managed EDR/XDR.
Vulnerability management and pentest support.
DRaaS, Backup-as-a-Service
The DRaaS (disaster recovery as a service) sector is especially suitable for financial institutions and e-commerce companies. BIOS Middle East, as we mentioned before, has a high rating from users in Gartner Peer Insights for the CloudHPT – DRaaS solution.
NOC and Network Management
Most large MSPs have a Network Operations Center that monitors thousands of devices and automates patching, updates, and configuration changes. BIOS, for example, reports about managing nearly 50,000 devices around the region through its own NOC.
What Industries Benefit Most from MSPs in Dubai
Analytical reports in the UAE highlight several sectors where demand for managed IT services in Dubai is the highest.
In other words, if an industry relies on data and uninterrupted system operations, it’s almost certainly already running on MSP support.
Who Is the Best IT Managed Services Provider in Dubai? Top 8 Market Players
Now it’s time to consider some of the best MSP companies in Dubai, discuss what they offer, and which businesses they serve.
Lumitech
Who we are:
Lumitech is a custom software development company and the provider of managed IT solutions in Dubai that specializes in creating digital solutions across a wide range of industries, including logistics and transportation, healthcare, fintech, legaltech, and more.
The company focuses on:
Web and mobile development.
UI/UX design.
AI/ML development.
Data science.
SaaS development.
Enterprise managed IT services in Dubai.
Blockchain.
Lumitech displays tremendous growth speed. Since 2022, the company has achieved a 600% growth, which is enormous compared to other companies in the region. We embrace dedicated specialists ready to complement any team, aiming to boost digital transformation and help grow profits through technology.
Forms of cooperation:
Companies that may use Lumitech services:
Enterprise software development for large corporations.
Looking for a trusted IT managed services provider in Dubai? You’re lucky to be here. Lumitech is ready to fulfill your needs, providing top services in the region.
Burhani
Who they are:
Burhani is a global consulting, cloud, and IT managed services provider in Dubai. The company has been in business for over 20 years and positions itself as a full-spectrum provider of Microsoft Cloud and managed IT services.
The company focuses on:
Modern workplace and business analytics.
Complex Dubai IT managed services.
The company also notes that it was included on the top 501 Managed IT Service Providers list worldwide, according to one industry ranking.
Key directions:
Managed services with Microsoft 365, Azure, and Dynamics 365.
Building and supporting hybrid infrastructures.
Cybersecurity and cloud security.
Digital transformation consulting.
Companies that may use Burhani services:
Mid-market companies.
Enterprises.
Unique point:
The combination of strong Microsoft expertise, local presence, and a focus on exponential customer growth is not just about “patching servers.”
BIOS Middle East
Who they are:
BIOS Middle East is one of the region’s most prominent players, offering top-tier managed IT services in Dubai. The company also serves clients across the Middle East. BIOS has developed its own cloud platform, CloudHPT, and specializes in disaster recovery, for which it received a 4.8/5 rating on Gartner Peer Insights in the DRaaS category. In 2022–2023, BIOS was acquired by ZainTECH, which allowed it to expand its portfolio of hybrid and multi-cloud managed services in the region.
The company focuses on:
DRaaS and Backup-as-a-service.
Managed cloud services (IaaS, PaaS).
NOC services for managing ~50K devices in the region.
Infrastructure management for partners (white-label NOC).
Companies that may use Burhani services:
Large enterprises.
Financial institutions.
Government organizations.
Unique point:
Strong specialization in DRaaS and own cloud platform with local presence in the UAE.
Injazat
Who they are:
Injazat is historically considered one of the key players in digital transformation, data centers, and managed services in the region. The company:
provides services from IT strategy and consulting to systems integration and a full range of managed services;
works with public and private organizations across the region;
has been part of G42, a large AI and cloud company based in Abu Dhabi, since 2020.
Injazat also has a presence in Dubai through separate legal entities and branches.
The company focuses on:
Managed infrastructure and cloud services.
Data centers and cloud platforms (including OpenStack solutions).
Digital transformation projects for government, healthcare, and energy.
Innovative projects in AI and analytics (taking into account the G42 focus).
Companies that may use Injazat services:
Large enterprises and government sectors seeking an integrated “cloud + managed services + consulting” partner.
Unique point:
A combination of deep local expertise, state heritage (Mubadala), and the powerful AI backend of G42.
Help AG
Who they are:
Help AG positions itself as a leading provider of next-gen cybersecurity services in Dubai, UAE, and the Middle East. Although the primary focus is security, many offerings come as managed services: managed SOC services, threat detection & response, and managed network security services.
The company focuses on:
Managed detection & response (MDR/XDR).
Managed firewall/secure access/zero trust solutions.
Cybersecurity consulting, compliance, and auditing.
Companies that may use Injazat services:
Organizations where security is a critical factor, including finance, government, energy, telecom, and large corporations.
Unique point:
Deep, narrow specialization in cybersecurity, the ability to integrate with both internal and other MSP teams.
GBS (Global Business Solutions / GBS ITS)
Who they are:
GBS is a managed IT provider in Dubai, offering comprehensive solutions to support business operations, including cloud, infrastructure, and security. The company emphasizes partnerships with leading vendors and a focus on simplifying IT operations management for clients through a managed model.
The company focuses on:
Managed infrastructure and network services.
Cloud solutions and migrations.
Cybersecurity, antivirus, and firewall services.
Workplace support.
Companies that may use GBS services:
Small and medium-sized companies that want to delegate “all IT” on a turnkey basis, as well as the middle segment looking for a flexible partner.
Unique point:
Emphasis on practical, cost-effective solutions and adaptation to specific business processes.
Xedos
Who they are:
Xedos (Xedos Technology) provides managed IT services for small businesses across the UAE, including Dubai. The company claims over 10 years of experience and specialization in end-to-end managed IT for SMBs.
The company focuses on:
Full range of managed IT for small and medium businesses.
24/7 support and monitoring.
Transparent fixed monthly/annual rates.
Companies that may use Xedos services:
SMB sector: startups, small companies that do not have their own IT department, and want a single point of entry for all IT issues.
Unique point:
Simple positioning: “We are your complete IT department for a fixed fee”, without complex enterprise structures.
Meta Techs
Who they are:
Meta Techs is another provider of IT managed services (UAE). The company focuses on proactive monitoring & maintenance to prevent problems before they impact performance.
The company focuses on:
Proactive infrastructure monitoring.
Workstation, server, network management.
Support and consulting for small and medium businesses.
Companies that may use Meta Techs services:
SMBs and mid-market companies that want to minimize downtime and don’t like it when problems appear suddenly.
Unique point:
Emphasis on prevention, not just response.
Other Market Players
In addition to the aforementioned, dozens of other companies are actively operating in the market, regularly appearing in the ratings of Clutch, The Manifest, Goodtal, Cloudtango, and other:
local system integrators that have expanded to full-fledged MSPs;
international providers that have opened offices in Dubai Internet City and other business clusters;
telecom operators that offer cloud & managed IT services in UAE as an extension of their network solutions.
When choosing a cost-effective IT managed services (Dubai-based) provider, it is worth looking at specific cases – sometimes “top in the global ranking” does not mean a perfect fit for your business, regulations, and budget.
Trends and Perspectives of the IT Managed Services Market in Dubai
What does the future for IT managed services (UAE-based) look like 3-5 years from now?
Further market growth. The projected CAGR of ~9% for IT services in the UAE by 2033 indicates that managed services will remain a key driver.
Managed security is even hotter. The managed security services segment is showing the highest growth rates, fueled by smart city projects and the rise in cyberattacks.
Sovereign clouds and data localization. The state and large players are promoting models that store and process critical data in-country, with a particular focus on compliance, AI integration, and security.
More AI automation in MSP operations. AI in financial services in the Middle East, predictive maintenance, incident management automation, and self-healing infrastructure are gradually becoming the standard, not a presentation gimmick.
Vertical offerings. Providers are increasingly offering solutions for financial institutions, healthcare, and logistics, including ready-made architectural templates, security policies, and reporting. For example, it can be the development of healthcare apps in the UAE market.
More partnerships between MSPs and product/AI companies in the Middle East Simply managing a “server” is no longer enough – clients need managed business platforms, analytics, AI modules, integration with government digital services, etc.
At Lumitech, we stay up to date on all technology trends and integrate them into our work to achieve the best results. As a trusted IT managed service provider in Dubai, we use these technologies only where they can deliver results: we do it for results, not for show.
How to Choose an IT Managed Service Provider in Dubai: Checklist
Choosing the right MSP in Dubai is like finding the perfect fitness trainer: everyone promises minimum stress and maximum results, but not everyone can handle the first production load. Below is a detailed guide that will help businesses not only avoid pitfalls but also find a truly strategic partner.
Local Presence and Regulatory Understanding
Dubai has its own nuances:
Data storage requirements (especially for FSI and the public sector).
Specific cybersecurity standards.
Sovereign cloud policy.
Integration with government digital platforms.
Corporate norms for working with sensitive data.
Things to check:
Is there a physical office in Dubai (not just a PO box)?
Is the support team / NOC / SOC based in the UAE, not “somewhere four time zones away”?
Does the company have experience in projects that require compliance with local requirements?
Why it’s critical:
Regulatory issues in the UAE are not just important; they are significant. Choosing the wrong partner can cost you fines or halt operations.
Completeness of the Service Portfolio
A good MSP in Dubai should cover:
24/7 monitoring (NOC/SOC).
Network, server, workstation management.
Cybersecurity (MDR/XDR, SIEM, firewall management).
Cloud services – Azure, AWS, G42, on-premises clouds, hybrid models.
Backup/DRaaS.
Help desk with SLA.
Asset management & patching.
Office tools support (Microsoft 365, Google Workspace).
Simple rule:
The fewer white spots in the provider’s service catalog, the fewer headaches you will have.
Compliance and Certifications: “Papers” That Really Matter
In the IT world, “certified” is not always synonymous with “cool,” but for MSPs, it is a strong indicator of quality.
Critically important certifications:
ISO 27001 – Information Security Management System.
ISO 20000 – IT Service Management Standard.
SOC 2 (if the provider works with SaaS or clouds).
PCI DSS (for companies in the financial sector).
Cyber Essentials / NESA compliance (depending on the industry).
Partner statuses:
Microsoft (Gold/Partner Solutions Designations)
Cisco
VMware
Dell / HPE
Palo Alto, Fortinet, Check Point
Why you need it:
This guarantees that the provider is not just “knowing how” but also knows how to do it right and is recognized in the market.
Industry Fit with the Provider of Managed IT Services in UAE
In Dubai, companies operate in a wide variety of verticals, from logistics to fintech, healthcare, and hospitality. Each has its own requirements.
Examples:
Financial clients: strict DR, logging, and cybersecurity requirements.
Healthcare: medical systems, PACS, data privacy.
Logistics: IoT integrations, tracking, 24/7 uptime.
Retail: POS support, e-commerce, seasonal peaks.
Government/Public sector: local data centers, compliance.
Questions to ask MSPs:
Are there any cases in our industry?
What tools and frameworks do you use in similar projects?
What results do you have in a vertical similar to ours?
SLA: A Contract Worthy of the Constitution
A good SLA:
clearly prescribes response time;
guarantees resolution time;
contains financial compensation for violation of the SLA;
describes the limits of responsibility (what is included, what is not included);
has incident prioritization levels;
contains a transparent escalation model.
Check:
Doesn’t the SLA look like “we'll try, but we don't promise anything”? Because this happens more often than you think.
Pricing Transparency
In Dubai, pricing models can vary greatly:
fixed monthly fee;
price per user / per device;
price for a service package;
billing for projects (migrations, cloud settings);
additional fees for emergency calls or configuration changes.
Danger signals:
“And this was a separate option; we charged you extra”.
Opaque pricing for SOC/NOC.
A large number of hidden “subscriptions”.
Gold standard:
Full cost calculation for 12 months + forecast for 24–36 months (taking into account company growth).
Summing Up: What’s the Perspective of Managed IT Services in UAE
To summarize briefly:
Dubai is a market where managed IT services in UAE have long ceased to be an “auxiliary option” and have become a strategic tool for scaling businesses.
The IT services market in the UAE is growing at double-digit rates, and managed security and cloud are growing even faster.
An ecosystem of providers has formed in the city: from large players such as Injazat and BIOS Middle East to specialized cybersecurity companies (Help AG) and powerful “Microsoft cloud” companies like Burhani, as well as numerous SMB-oriented MSPs such as Xedos, Meta Techs, and Lumitech.
For businesses looking at Dubai or already operating there, the main question is not “do we need an MSP”, but: “Which partner should we choose so that tomorrow we don’t have to rebuild everything again?”
Here are some things that will help:
A clear understanding of your goals (Are we growing? Are we expanding to other countries? Are we strengthening security?)
An honest inventory of your current infrastructure.
A test period or pilot project with a potential MSP.
And a little good humor won’t hurt either: after all, if something is going to go down, let it be the price per gigabyte in the cloud, not your business-critical systems.
