About Project
One of our clients, Keesing Technologies, is a world leader in identity verification and fraud prevention from the Netherlands, with more than 100 countries dependent on its trusted organizations. It has set the standard for more than a century in authenticating secure documents by combining in-depth industry expertise with sophisticated technology.
From facial recognition and document analysis software to biometric authentication and counterfeiting detection, Keesing's solutions ensure passport, ID card, driving license, and other government document authenticity. Its flagship solution, DocumentChecker, is applied extensively across the healthcare, insurance, banking, and government services sectors for its accuracy in detecting counterfeits and enabling seamless, real-time customer verification.
Before coming on board with us, Keesing was maintaining an in-house legacy solution. It did its job efficiently, but it was rigid, outdated, and no longer supported the evolving brand and usability goals of the company. Lumitech needed to substitute a rigid tool for an updated, intuitive, and scalable platform that would meet the modern demand.
Interesting Facts
The process of redevelopment was a global effort, a six-month collaboration between teams in the Netherlands, Brazil, and Lumitech design and development experts.
The platform is engineered to serve large-scale B2B clients, including leading healthcare and insurance industry businesses where accuracy, compliance, and reliability are essential.
An integrated analytics dashboard gives customers a clear view of usage metrics across more than 500 products, providing actionable intelligence for operations decisions and strategic planning.
The legacy system was a custom-built application with an outdated UI and no modern UX patterns, which was becoming increasingly difficult to scale and adapt to the growing needs of the users.
Client Request
It is important to note that the platform was designed to serve large-scale B2B clients, including businesses in the healthcare and insurance industries, where the highest standards of accuracy and regulatory compliance are absolutely essential.
The key client’s requirement was the development of an integrated analytics dashboard that provides customers with an easy-to-use view of usage metrics spanning more than 500 distinct products. This dashboard should allow users to gain actionable insights, optimize resource allocation, detect potential fraud early, and make informed decisions that support both day-to-day operations and long-term strategic planning.
As for the client’s existing platform, it was a heavily customized in-house application with an outdated user interface, which had resulted in inconsistent user experiences and growing maintenance challenges. The aging architecture made it difficult to scale effectively or adapt quickly to evolving business needs, ultimately hindering the client’s ability to stay competitive in a rapidly changing market. Our web development services should have helped them to get their solution to the higher level.
Approach
In order to realize Keesing Technologies' vision, we adopted a user-focussed, technologically driven approach. Our goal was to create an innovative platform that would meet the requirements of global companies and offer a smooth, intuitive user experience.
Since we always provide top-quality UI and UX design services, we began with a complete UX/UI rethink to align the platform with the client's new corporate identity. With the design greenlighted, Lumitech development team re-engineered the system from the ground up.
As for the tools, we used React and Next.js to provide speed, scalability, and future-proof design. This approach allowed us to build-in solid features, including real-time document validation, data analytics, and security-based role-based access all optimized for a global user base.
So we began with the following:
Conducted a full UX/UI overhaul against new corporate guidelines.
Rebuilt the platform from ground-up in React and Next.js for performance and scalability.
Created a customer management module to view client profiles and product inventories.
Created analytics dashboards to graphically display product usage trends and adoption patterns.
Integrated DocumentChecker API for real-time and accurate document authenticity validation.
Implemented enterprise-level security through role-based access control.
The result was a high-capacity platform that increased the client's operational efficiency and allowed for future growth. Now, the platform completely keeps up with the fast-changing identity verification industry, allowing Keesing's global leadership for years to come.
Challenges
When rebuilding the platform, our team faced a number of challenges. Lumitech developers had to surmount numerous technical and operational issues to make sure the final product was as good as today's performance standards and the client's enterprise-grade requirements:
Legacy System Migration The in-house platform had a legacy codebase and chaotic UI patterns, so interactions were sluggish and occasionally confusing. Our job was to modernize the interface and redesign the system architecture without disrupting workflows built over time that long-term users were accustomed to. This required a careful balancing act of redesigning user flows, cleaning up the codebase, and employing scalable tech that would support future growth.
Multi-Country Team Coordination We were constantly in touch with stakeholders, located in the Netherlands and Brazil, in addition to our own design and development team. To simplify the process of communication, we created a formal collaboration framework with timed demos, sprint reviews, and unified documentation that ensured everyone was kept on the same page.
Security and Compliance As the platform works with sensitive identity data, we had to maintain high standards of privacy and security right from the start. Lumitech had to implement strong encryption, role-based access, and secure API endpoints. Every new feature was put through detailed security audits.
Core Features
Customer & User Management Enterprise customers, single users, and their complete product usage history are now readily visible and controllable by administrators. As for the centralized control, it saves account administration and maximizes operational effectiveness in the organization.
Integrated Document Verification The service is coupled with the DocumentChecker service, allowing identity document verification in real-time. This offers immediate authenticity checks that are quick, trustworthy, and simple to integrate into daily operations.
Product Usage Analytics Integrated dashboards track adoption and usage on more than 500 products. Managers can detect trends, track performance, and make intelligent decisions in an instant to improve customer satisfaction and product success.
Role-Based Access Control Fine-grained permission controls allow administrators, managers, and other functions to view only the tools and data required for their role. This enhances security and compliance without cluttering the interface.
Modern Responsive UI We changed the old design with a responsive and fast solution that was built with React and Next.js. The new design is aligned with the client's corporate brand and has a more intuitive user interface across all devices.
Summary
Within six months, we rearchitected Keesing Technologies' time-tested legacy platform into a fresh, scalable SaaS system with streamlined workflows, real-time analytics, and advanced document verification features. Not only does the new platform look and feel modern, but also is faster, integrates more seamlessly with third-party services, and offers a much-improved user experience for administrators and end users.
Now, their project managers and administrators can immediately view who their customers are, which products they use, and how often all from one unified dashboard. This transparency makes it simpler to manage resources, spot suspicious behavior, block fraud, and bill with perfect accuracy.
The result of our cooperation is a future-proof platform that maintains Keesing Technologies' role as a global identity verification services leader but also positions them to innovate and expand for years to come.
